There are two ways to get started with a custom kit order:
- Give us a call 757-636-6273
- Email us at email@example.com
Artwork Creation, Proofs and Approvals
All artwork must be submitted on our provided template in either of the following file formats: vector PDF, .EPS, .ai or .CDR. All fonts must be converted to outlines. Cutaway USA will provide 1 hour of free art time per custom order. Additional art time is billed at our hourly rate of $55 per hour. All logos and graphics submitted to Cutaway USA must be in vector format or additional art charges may apply. Garment production does not begin until all artwork is approved by electronic signature and the order deposit is paid.
To begin a custom order we require a 50% deposit on the estimated order quantity on all orders. Orders under $1000 USD we require full payment before an order can be placed. Order quantities can be changed at anytime during the ordering process prior to final submission of the order. After your order is placed you cannot decrease the number of items ordered. Any additions to your custom order after the order is placed may change the estimated delivery date.
Minimum order on most custom items is 6. Minimum orders for arm warmers, knee warmers, and leg warmers is 12. Minimum order for cycling caps and musette bags is 24. Minimum order for Speedsuits is just 1. Read our updated minimum policy here.
Average turnaround varies from 5-8 weeks depending on time of year. Cutaway USA does not guarantee turnaround times, all dates are estimated and can fluctuate up to two weeks due to international shipping and customs.
A $35 USD flat rate shipping charge will be applied to each custom order. Large custom orders are subject to additional shipping charges.
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Current turnaround after artwork approval and order deposit is 7 weeks.
P.O. Box 743
Crozet, VA 22932